Time Service Delivery Expert

Job Description

Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations. Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics. Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards. Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts. Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements. Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks. Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.

Required Skills