Technical Analyst 2-Support

Job Description

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. Documentation: Maintain thorough records of each investigation, including notes, activities, resolutions, and knowledge articles. Prioritization: Assess and prioritize tasks based on severity and urgency, balancing client and business requirements. Collaboration: Work collaboratively with colleagues and cross-functional teams to ensure prompt resolution by the appropriate experts. Client Communication: Keep clients informed throughout the troubleshooting process and ensure their needs are represented. Continuous Learning: Stay updated on product knowledge and new technologies to enhance support quality.

Required Skills