Success Plan Manager - SAP Academy for Services & Consulting - DENMARK (Hybrid)

Job Description

As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate’s will: Successfully complete a structured 12-month learn-and-apply academy program Participate in classroom learning, simulations, and real-customer engagement scenarios Support the execution of Success Plans under guidance of experienced Success Plan Managers Assist with development, maintenance, and updates of customer success documentation Prepare materials for governance meetings, including quarterly reviews and steering sessions Support tracking of adoption milestones, consumption indicators, and value realization inputs Participate in proactive risk identification and escalation preparation Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools Contribute to continuous improvement of engagement quality and customer experience Expectations and Tasks: Support executive-level customer relationships built on trust, transparency, and consistent delivery quality Provide clear, concise, and value-based executive communications and reporting Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes Uphold SAP standards for service quality, governance, and customer engagement excellence

Required Skills