Sr. Engineer - Service Desk P 4B

Job Description

Manage and monitor the organization's IT infrastructure; • Troubleshoot and resolve technical issues related to systems, networks, and applications; • Implement and maintain security measures to protect the organization's data and systems; • Collaborate with other IT teams to ensure seamless operation of technology solutions; • Develop and implement IT policies and procedures to enhance operational efficiency; • Conduct regular system performance tests and tune systems for optimal performance; • Provide technical support and guidance to end-users on IT-related issues; • Stay up-to-date with IT trends and technologies to recommend improvements and enhancements to the infrastructure. • Manage and monitor the organization's IT infrastructure; • Troubleshoot and resolve technical issues related to systems, networks, and applications; • Implement and maintain security measures to protect the organization's data and systems; • Collaborate with other IT teams to ensure seamless operation of technology solutions; • Develop and implement IT policies and procedures to enhance operational efficiency; • Conduct regular system performance tests and tune systems for optimal performance; • Provide technical support and guidance to end-users on IT-related issues; • Stay up-to-date with IT trends and technologies to recommend improvements and enhancements to the infrastructure.

Required Skills