Sr Administrator (Support & Operations)

Job Description

The EUC OT Engineer (L2) is technical specialist responsible for end-to-end delivery, stability, and continuous improvement of OT End User Computing (EUC) and OT data enablement services across a large, multi-site manufacturing environment. The role supports multiple OT production sites and large number of OT devices, acting as the second level of technical escalation point (L2) for OT EUC operations, OT device management, edge/gateway platforms, and shopfloor-to-enterprise data flows. The consultant works at the OT–IT boundary, ensuring device availability, data reliability, and service adherence under defined ITSM, SIAM, SLA, and RACI frameworks. · Act as the L2 supporting technical authority for OT EUC services across all production sites · Own and resolve complex and recurring OT EUC incidents beyond L1/L2 capabilities · Design, maintain, and optimize MDM configurations (Intune/SOTI) to ensure device stability, security, and scalability · Ensure reliable OT data flow from MES / SCADA / PLC systems to ERP and Cloud platforms · Operate and troubleshoot Edge & Gateway platforms (e.g., Litmus) to maintain data availability and integrity · Support OT data storage, backup, replication, and retention in coordination with IT infrastructure teams · Monitor and report on device health, data quality, and data availability, proactively identifying risks · Participate in major incident bridges, lead root-cause analysis, and drive permanent fixes · Maintain accurate asset and CMDB records for OT devices and gateways · Contribute to service reporting, SLA reviews, and continuous improvement initiatives · Mentor L1/L2 engineers and act as the go-to OT EUC consultant for operational and technical guidance · Work closely with OT, IT, vendors, and business stakeholders within defined RACI and contractual boundaries

Required Skills