Software Asset Management

Job Description

Own end-to-end lifecycle of software assets (request → procurement → deployment → usage → retirement). Ensure accurate software asset records are maintained in CMDB/CMS. Track software installations, upgrades, patches, and removals. Establish and manage software compliance program (audit readiness). Perform license reconciliation (entitlement vs consumption). Optimize license usage to reduce cost (harvesting, reallocation, SaaS optimization). Monitor license expirations, renewals, and true-ups. Ensure all software CIs are accurately recorded with attributes, versions, relationships. Update CMDB for: Software installations and upgrades Decommissioned software Patch updates and releases Support CMDB audits and remediation activities. Manage SAM tools (e.g., Flexera, ServiceNow SAM Pro, Snow). Enable automated discovery, normalization, and reconciliation of software assets. Integrate SAM tools with CMDB and ITSM platforms. Lead internal and external software audits (e.g., Microsoft, Oracle, SAP). Ensure alignment with ITIL Service Asset & Configuration Management (SACM). Provide audit evidence and support remediation plans. Publish reports on: License compliance Software usage trends Cost optimization opportunities Provide insights to stakeholders on software spend and risks. Work with procurement, finance, legal, and vendors. Track contracts, entitlements, maintenance agreements. Resolve discrepancies between purchased vs installed software. Leverage AI/ML tools for: Software discovery and classification License optimization insights Predictive compliance risk detection Support automated drift detection and remediation workflows.

Required Skills