ServiceNow Solution Architect

Job Description

ServiceNow Solution Architect Aptimized United Kingdom Aptimized ServiceNow Solution Architect Aptimized United Kingdom 3 weeks ago 60 applicants See who Aptimized has hired for this role Apply Save Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Aptimized provided pay range This range is provided by Aptimized. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $1.00/yr - $2.00/yr Join our dynamic and international application team, where you will play a vital role in shaping and optimizing our application landscape. As part of a team driving innovation and continuous improvement, you’ll work with ServiceNow as the foundation for our operations. Job Overview We are dedicated to continuous improvement, particularly in ServiceNow. As a Solution Architect ServiceNow, you focus on process and system optimization, supporting and improving our consolidated current and new application landscape. You’ll collaborate with a team of colleagues, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application, including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal, and mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM), and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements. With your analytical mindset and strong communication skills, you’ll drive meaningful change through well-founded and convincing solutions. Responsibilities and Duties Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across the organization Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects

Required Skills