ServiceNow Developer

Job Description

Development & Configuration:  Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.  Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.  Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.  Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.  Integration:  Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.  Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.  Process Improvement & Automation:  Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.  Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.  Support & Maintenance:  Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations.  Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.  Documentation & Best Practices:  Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.  Adhere to ServiceNow best practices, coding standards, and security guidelines.  Participate in code reviews and provide constructive feedback. 

Required Skills