SAP AMS MMWM Consultant

Job Description

Provide L2/L3 support for SAP MM and WM modules Resolve incidents, defects, and service requests within defined SLAs Perform root cause analysis (RCA) and implement preventive actions Work with global users across regions (US/EU/APAC) Ensure SLA and KPI adherence (resolution time, backlog, closure quality) Maintain high ticket resolution efficiency and user satisfaction Participate in daily/weekly AMS reporting and governance calls Handle minor enhancements, change requests (CRs) and configuration fixes Prepare Functional Specifications (FS) and coordinate with ABAP team Support release management and transport coordination Act as primary functional SPOC for MM/WM support Collaborate with business users to understand issue context Provide functional consulting and workaround solutions Perform unit testing, SIT, and UAT support Maintain knowledge base, SOPs, and ticket documentation Support KT sessions and transition activities Monitor interfaces, IDocs, batch jobs, and background processes Work on issues involving integration with: SAP SD SAP FI (Invoice verification, GR/IR) SAP PP

Required Skills