Manager Software Engineering

Job Description

1) As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. 2) Design roadmaps for customer based on the ServiceNow releases. 3) Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. 4) Assists in quality management reviews and ensures that all business and design requirements are met. 5) Leads internal development of business process story / requirement gathering. 6) Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes 7) Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers. 8) Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing). 9) Delivering process training to Customers, end users and support users.

Required Skills