Integration Specialist

Job Description

Develop new interfaces or enhancements using SAP Integration Suite, SAP PI/PO, BTP, or equivalent platforms as required. • Assess, scope, and implement customer change requests against existing integration interfaces. • Follow a structured change management process including impact analysis, testing, sign-off, and controlled deployment. • Liaise with customers to confirm requirements, set expectations, and communicate progress on change delivery. • Proven experience with full lifecycle integration implementation or rollout projects. • Proactively identify risks, improvements, and opportunities. Operational Support & Incident Management • Serve as first and second-line support for production SAP integration environments on a rotating 24/7 shift basis. • Monitor integration flows continuously, identifying and resolving incidents proactively before they affect customers. • Triage and diagnose failures across SAP PI/PO, SAP Integration Suite, and connected systems. • Isolate root causes quickly and accurately. • Own tickets end-to-end including initial response, investigation, resolution, customer communication, and post-incident documentation. • Perform root cause analysis on recurring issues and recommend permanent fixes. • Maintain clear, structured handover notes and shift logs to ensure seamless continuity across global time zones. 2+ years of hands-on integration or middleware experience, ideally in SAP environments. • Proficiency with SAP integration tools (e.g. SAP Integration Suite, SAP PI/PO, BTP) or equivalent platforms like SnapLogic, Boomi, MuleSoft, Workato, etc. • Solid understanding of API design (REST/SOAP), data formats (JSON, XML, IDoc), and integration concepts including message mapping and data transformations. • Experience with monitoring tools such as Splunk, Datadog, Kibana, etc. • Experience with incident management tools and workflows such as Jira, ServiceNow, and GitLab. • Familiarity with change management processes and controlled deployment practices. • Strong written and spoken English communication skills. • Ability and willingness to work in rotating shifts including nights and weekends. • Customer-first mindset with strong analytical and problem-solving skills. • Experience with CI/CD pipelines and version control tools such as GitHub, Jenkins, and Git. • Adaptable and quick to learn new tools and technologies.

Required Skills