Epic Business Systems Analyst-remote-US

Job Description

Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution Drive issue resolution in alignment with established Service Level Agreements (SLAs) Handle incoming calls and tickets while following account‑specific procedures and documentation standards Maintain a strong understanding of current Epic configurations, functionality, and system updates Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Required Skills