Dynamics NAV Support Specialist

Job Description

This role provides hands-on support and administration of the existing Microsoft Dynamics NAV 2009 ERP environment. NAV is the master data system for Products/Inventory, Warehouses, Pricing, Invoices/Billing, Resources (Vendors), UK Customers, G2 Devices, and Orders, operating across 5 SQL databases. The invoicing process is integrated with CRM through the Power Platform, and NAV data feeds into the Fabric data pipeline through the Medallion Architecture for enterprise reporting, including refreshable AP/AR reports built from posted invoices, posted payments, and total deposits. The specialist will serve as an offshore extension of the U.S. NAV team, supporting the Senior Business Systems Analyst (PC Lee), who currently splits time between NAV Process Optimizations & Enhancements and sustaining/support activities. The new hire will handle user requests, routine maintenance, and first-line troubleshooting — particularly providing off-hours support for the Global and U.S. teams to ensure extended coverage. All product improvements and enhancements will be performed under the direction of management. The 2026 roadmap includes a Security Role revamp for NAV + CRM and ongoing work to integrate NAV data with cloud-based systems. Modern ERP/Cloud Experience: Experience with more recent versions of Dynamics NAV or Dynamics 365 Business Central is a strong plus, as it demonstrates the ability to learn newer systems and may support future upgrade projects. Azure & Integration Knowledge: Exposure to Microsoft Azure cloud services (e.g., Azure SQL, Azure Data Factory) is helpful, given plans to modernize and integrate NAV data with cloud-based systems. Understanding how NAV interfaces with other systems (e.g., CRM via Power Platform or APIs) is a bonus. DevOps & Scripting: Familiarity with Git and basic DevOps practices for managing code or database scripts. Experience writing or maintaining SQL scripts, PowerShell, or other automation scripts for maintenance tasks is advantageous.

Required Skills