Dynamics CRM Functional Lead Consultant

Job Description

Caterpillar is seeking a well‑qualified D365 Product Owner – Customer Engagement (CE), responsible for supporting the full functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for Caterpillar Dealers. The Caterpillar ERP solution will be built on Microsoft Dynamics 365 Customer Engagement, with specialization in Field Service and preferred knowledge in Customer Service. The ideal candidate will lead end‑to‑end implementations, architect scalable CE solutions, and drive integrations across enterprise systems, ensuring compliance with Microsoft standards while guiding organizations through digital transformation initiatives. Additionally, the candidate will contribute to solutioning and developing D365 CE templates for implementation.

Required Skills