Associate Application Support Engineer - AP

Job Description

Collaborate with IT and end users to holistically design and own support for the Line of Business applications. Proactively look for ways to improve uptime, alerting, and efficiencies of systems. Coordinate across multiple departments on software patching and upgrades to ensure client success. Consult with department managers on high-level initiatives and\or application changes to ensure minimal business impact while still providing the best client experience possible. Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications. Identify and recommend product customizations, enhancements or work-around(s) to meet business requirements. Author all standard documentation as well as specifications for both functional and technical requirements. Participate in Design and building client IaaS systems to enable self-service of eDiscovery applications. Develop and sustain relationships with clients and 3rd party vendors. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Required Skills